Experience

Private Music Instructor: Toronto, Durham Region, Sudbury

Elite Music Academy, Canada Music Academy, Freelance: May 2012 ~ Present

• Perform needs assessment using questionnaires and skill tests identify knowledge gaps, formulate learning objectives and outline learning paths and timelines.

• Script, storyboard, film and edit 45 lesson videos for mobile and desktop platforms using Final Cut Pro X.

• Create 50+ lessons leveraging written, verbal and visual communication for blended and in-person teaching.

• Delivered in person instruction to 100+ students ranging in age and skill level creating customized lessons to respond to their unique needs and advance students 20% faster than standard methods alone.

• Develop performance measures based on retention rate, satisfaction scores and direct feedback, reporting outcomes to studio administrators and producing a 10% overall performance improvement year over year.

• Dedicate myself to client success through empathy, perspective taking and creative problem solving to maintain an above average retention rate.

• Provide superior client experience by collaborating with studio managers, admin staff and fellow teachers to streamline service delivery.

Sales and Customer Service Specialist: Toronto

Remenyi House Of Music: Feb 2022 ~ Present

• Provide technical support to customers via phone, email, web chat and in person to troubleshoot issues, find solutions, educate clients and follow up to ensure satisfaction.

• Communicate technical product knowledge to assist customers in key product decisions and advise on proper use to ensure satisfaction with both product and service.

• Work with minimal supervision in a fast-paced environment, managing priorities, thinking strategically and managing time efficiently to meet sales targets and customer service standards.

• Handle high call volume by simultaneously referencing product information or operating Lightspeed POS while talking to customers to reduce call time by 10%.

Instructional Designer: Toronto

AI Music Lessons: Dec 2020 ~ Nov 2021

• Design, development, implement and evaluate 40 virtual interactive guitar lessons using Figma, G Suite and Logic Pro X to launch music learning platform for adult students.

• Achieve a 90% user success rate by applying learning theories such as active learning, cognitive load theory and gamification to craft effective, learner centered experiences.

• Synthesize information from subject matter experts to construct curriculum and assessment metrics that reflect desired learning outcomes and business goals.

• Construct scalable templates, procedures and guidelines that streamline content creation improving efficiency by 30% and assuring consistency.

• Incorporate feedback and testing data, updating learning management system and resolving technical and design issues to meet weekly, monthly and quarterly deadlines.

Education Sales Specialist: Toronto

St. John’s Music: Jun 2018 ~ Mar 2020

• Own order process from end to end including quoting, order processing, logistics and invoicing while using technical expertise to develop and optimize best practices.

• Reduce churn by 10% by employing perspective taking and active listening to nurture relationships with institutional clients.

• Improve turnaround time by 15% by working collaboratively with suppliers, management and delivery personnel to optimize order process.

• Meet $100k monthly sales targets by processing and tracking orders, generating and analyzing reports and identifying sales opportunities.

• Direct 3-4 colleagues and use knowledge of multiple departments to maintain high efficiency and meet or exceed client expectations.

• Generate and analyze reports to track orders, subscriptions and sales to meet targets.